Introduction to Microsoft Dynamics 365 (CRM) (MB-910T00)

 

Course Overview

Do you want to learn more about Dynamics 365? This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Customer Insights, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. You will also learn how Copilot can assist you in executing customer engagement tasks in Dynamics 365. This course includes lectures and hands-on-labs.

Who should attend

The Introduction to Microsoft Dynamics 365 (CRM) course is targeted to those looking to familiarize themselves with and gain a broad exposure to the marketing, sales, customer service, and field service capabilities of Dynamics 365. People in various roles and stages in their careers can benefit from this fundamentals course. The course is designed for IT professionals, business stakeholders, entrepreneurs, students, and people starting or changing careers who want to be exposed to the customer relationship capabilities of Dynamics 365. This audience wants to explore how customer engagement apps (CRM) for Dynamics 365 can be used to:

  • Unify profiles and tailor targeted customer journeys by using Dynamics 365 Customer Insights apps.
  • Efficiently assist users through the complete sales order lifecycle by using Dynamics 365 Sales.
  • Assist agents with case management through the complete customer support lifecycle by using Dynamics 365 Customer Service.
  • Schedule and complete work orders by using Dynamics 365 Field Service.
  • Evaluate how Copilot can assist with each of these.
  • Learn about Dynamics 365 autonomous agents.

Certifications

This course is part of the following Certifications:

Course Content

  • Explore the core capabilities of Microsoft Dynamics 365 customer engagement apps
  • Explore the fundamentals of Microsoft Dynamics 365 Customer Insights
  • Explore the fundamentals of Microsoft Dynamics 365 Sales
  • Explore the fundamentals of Microsoft Dynamics 365 Customer Service
  • Explore the fundamentals of Microsoft Dynamics 365 Field Service

Prices & Delivery methods

Online training
Modality: L

Duration 1 day

Price
  • Poland: 2,200.— PLN
Dates and Booking
Enquire a date
Classroom training
Modality: C

Duration 1 day

Price
  • Poland: 2,200.— PLN
Dates and Booking
Enquire a date

Schedule

English

Time zone: Central European Summer Time (CEST)   ±1 hour

Online training Time zone: British Summer Time (BST) Course language: English
Online training Time zone: Greenwich Mean Time (GMT) Course language: English

7 hours difference

Online training Time zone: Central Standard Time (CST) Course language: English
Online training Time zone: Central Standard Time (CST) Course language: English
Instructor-led Online Training:   This is an Instructor-Led Online course. If you have any questions about our online courses, feel free to contact us via phone or Email anytime.
This is a FLEX course, which is delivered both virtually and in the classroom.

Europe

Germany

Hamburg Enroll
Berlin This is a FLEX course.   Time zone: Central European Summer Time (CEST) Enroll:
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München This is a FLEX course.   Time zone: Central European Time (CET) Enroll:
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Hannover This is a FLEX course.   Time zone: Central European Summer Time (CEST) Enroll:
for online training
for classroom training
München This is a FLEX course.   Time zone: Central European Summer Time (CEST) Enroll:
for online training
for classroom training
Dresden This is a FLEX course.   Time zone: Central European Time (CET) Enroll:
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for classroom training

France

 Paris This is a FLEX course.   Time zone: Central European Summer Time (CEST) Enroll:
for online training
for classroom training

Switzerland

 Zürich This is a FLEX course.   Time zone: Central European Summer Time (CEST) Enroll:
for online training
for classroom training
Zürich This is a FLEX course.   Time zone: Central European Time (CET) Enroll:
for online training
for classroom training
Zürich This is a FLEX course.   Time zone: Central European Time (CET) Enroll:
for online training
for classroom training
Zürich This is a FLEX course.   Time zone: Central European Summer Time (CEST) Enroll:
for online training
for classroom training
Zürich This is a FLEX course.   Time zone: Central European Summer Time (CEST) Enroll:
for online training
for classroom training
Zürich This is a FLEX course.   Time zone: Central European Time (CET) Enroll:
for online training
for classroom training
This is a FLEX course, which is delivered both virtually and in the classroom.