Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (MB-910T00)

 

Course Overview

Do you want to learn more about Dynamics 365? This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. This course will include lecture as well as hands-on-labs.

Who should attend

People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365 as well as students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.

Certifications

This course is part of the following Certifications:

Prerequisites

Learners should have a fundamental understanding of customer engagement principles and business operations. An understanding of cloud computing is helpful, but isn't necessary.

Course Content

  • Navigate the Dynamics 365 customer engagement apps
  • Explore common Dynamics 365 activities and integration options
  • Explore Dynamics 365 Marketing
  • Explore other marketing capabilities and apps
  • Explore Dynamics 365 Sales
  • Use sales capabilities
  • Explore Dynamics 365 Customer Service
  • Examine knowledge management in Dynamics 365 Customer Service and related apps
  • Explore Dynamics 365 Field Service
  • Describe the scheduling process

ceny & Delivery methods

Szkolenie online
Modality: L

Trwa 1 Dzień

Cena
  • Polska: 2.200,– PLN
Classroom training
Modality: C

Trwa 1 Dzień

Cena
  • Polska: 2.200,– PLN

harmonogram

Angielski

Strefa czasowa: Central European Summer Time (CEST)   ±1 Godzinę

Szkolenie online This is a FLEX course. Strefa czasowa: Eastern European Summer Time (EEST)
Szkolenie online Strefa czasowa: British Summer Time (BST)
Szkolenie online Strefa czasowa: Greenwich Mean Time (GMT)
Szkolenie online This is a FLEX course. Strefa czasowa: Eastern European Time (EET)

2 hours difference

Szkolenie online This is a FLEX course. Strefa czasowa: Gulf Standard Time (GST)

3 hours difference

Szkolenie online This is a FLEX course. Strefa czasowa: Gulf Standard Time (GST)

6 hours difference

Szkolenie online Strefa czasowa: Eastern Standard Time (EST)
Szkolenie online Strefa czasowa: Eastern Standard Time (EST)

7 hours difference

Szkolenie online Strefa czasowa: Eastern Standard Time (EST)
Szkolenie online Strefa czasowa: Eastern Standard Time (EST)
Szkolenie online Strefa czasowa: Eastern Standard Time (EST)
Szkolenie online Strefa czasowa: Eastern Standard Time (EST)
Szkolenie Zdalne:   To jest kurs zdalny prowadzony przez instruktora
To jest kurs FLEX, który jest prowadzony zarówno wirtualnie, jak i stacjonarnie.

Europa

Niemcy

Hamburg This is a FLEX course.   Strefa czasowa: Europe/Berlin Enroll:
for online training
for classroom training
Frankfurt This is a FLEX course.   Strefa czasowa: Europe/Berlin Enroll:
for online training
for classroom training
Monachium This is a FLEX course.   Strefa czasowa: Europe/Berlin Enroll:
for online training
for classroom training
Berlin This is a FLEX course.   Strefa czasowa: Europe/Berlin Enroll:
for online training
for classroom training

Francja

Paris This is a FLEX course.   Strefa czasowa: Europe/Paris Enroll:
for online training
for classroom training
Paris This is a FLEX course.   Strefa czasowa: Europe/Paris Enroll:
for online training
for classroom training

Szwajcaria

Zurych This is a FLEX course.   Strefa czasowa: Europe/Zurich Enroll:
for online training
for classroom training
Zurych This is a FLEX course.   Strefa czasowa: Europe/Zurich Enroll:
for online training
for classroom training
Zurych This is a FLEX course.   Strefa czasowa: Europe/Zurich Enroll:
for online training
for classroom training
Zurych This is a FLEX course.   Strefa czasowa: Europe/Zurich Enroll:
for online training
for classroom training
To jest kurs FLEX, który jest prowadzony zarówno wirtualnie, jak i stacjonarnie.